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Co-Manage Network

Some things were better before they were updated, turned into subscriptions, modernized, and outsourced.   IT support is one of them.

“Loving your rule” may be how they "get you" in fast food, but in IT things should be done your way — with quality — so you can take a well-deserved break.

Lowcountry Computing has been supporting Charleston area businesses for 20+ years under the same ownership and same direction.  Take care of our customers' IT needs so they can take care of their business.  That business includes IT and we will do as much or as little as they need.

For 20+ years we have covered our customers' IT needs so they can take care of their business.  That business includes IT and we will do as much or as little as they need.

Business ThenNow
McDonald'sYou Deserve a Break TodayI'm lovin' it
Burger KingHave it Your WayYou Rule
Wendy'sQuality Is Our RecipeWe got you

McDonald's: Your Deserve a Break Today  I'm lovin' it

Burger King: Have it Your Way  You Rule

Wendy's: Quality Is Our Recipe  We got you

To better understand what co-managed networking is like with Lowcountry Computing, LLC please call our office 843-766-9268, ask for John. 

We are happy to come out and see if we are a good fit for each other.  Also you can review each of the following sections for more information:

Diagram of laptop connected via VPN to a network with firewall, server, computer, phone, and printer
Everything connected to your network comes from somewhere — multiple vendors, specialized partners, and service providers all play a role.

Your business should own those relationships, but inviting a trusted local IT company to act as the overall contact helps keep operations smooth, troubleshooting fast, and service migrations coordinated.  You should know your local on-site IT company.

Example of customer getting a new laptop when working with Lowcountry Computing, LLC
 CustomerLowcountry Computing, LLCCustomerLowcountry Computing
 I need a new laptop! What do you plan to do with it?  I'll send you a quote. Quote looks good, order it. Laptop arrives - setup - put in place.
 I'm buying a new laptop! Send what you are looking at, do you want a quote?Send link to Amazon / Dell / Best Buy product. Specs look good OR here is what I suggest / quote.
 I've ordered a new laptop. When will it be in, how can I help? Next week, move my data. Sounds good, see you next week.
 I've got a new laptop. How is it going?  How can I help? I do not like Microsoft Account! We can fix that, when is good for you?
Example of customer adding/removing employees when working with Lowcountry Computing, LLC

I've already started, I need you to...

Take care of it, tell me when it is done.

We have a shared how-to doc

I have made changes in email.

Please make changes in email.

I have changed the security.  Check it for me!

Setup security!

I'll do the phone suff.  Setup app, email, and phone ext. on cell.

Settings, Default Printer, Installs, 2FA, Sign-ins


√ Finished User Changes

Full change by customer 

full change by LowCo 

Joint changes = co-managed

Initial meeting(s)

IT support is not one size fits all, and Lowcountry Computing does not need to take over your entire technology environment to be useful.  You will meet directly with me, John Stewart, to discuss your business, the support and vendors you already have in place, and where we may be able to help.  Whether that is a one time issue, an out of scope request, a project, a second opinion, or ongoing support.  Even if we are not the right fit, learning about the needs of local businesses helps me shape the services, resources, and partnerships I develop.  It is a practical, no pressure conversation that can still be time well spent.

Identifying Support or Resource Gaps

Hi not Ai
You may already know of areas where someone has “got it working” or found a workaround that keeps things moving. That is common in growing businesses.  We can help identify where these informal solutions (shadow IT) may be creating support, security, documentation, or business-continuity concerns.  The increasing use of AI tools to solve everyday problems can create even more undocumented processes and continuity gaps.


IT for HR

HR often has technology needs involving sensitive information that may not be appropriate to share with day-to-day IT support.  Payroll reports and exports, onboarding tasks, employee records, confidential documents, and even an employee birthday calendar for a local baker can become informal processes that need reliable support.

I can work alongside your existing internal IT or MSP provider as a resource for HR.  We can support department needs, like HR, without managing your IT environment.

Next Steps

If ongoing support is a good fit, the next step is to build a practical plan around your business, staff, and current technology resources.  I can provide ongoing IT support, assist with specific systems or projects, or work alongside your internal staff and existing providers when that is the best approach.


We can also review important areas such as backup and recovery readiness, security controls, account access, documentation, vendor responsibilities, and renewal dates.  A backup and recovery audit can help confirm that critical data is protected, recovery expectations are realistic, and everyone understands what should happen if a system, account, device, or location becomes unavailable.


When a need falls outside of Lowcountry Computing’s services, I can make introductions to trusted locally owned businesses and complementary providers in areas such as loss management, phones and Internet services, website development, SEO, and other business resources.  The goal is to help you move forward with dependable support and the right local relationships, without unnecessary disruption or a one size fits all commitment.

Calling our office 843-766-9268 is the best way to start a service request needing a quick reponce.  You're primary contact will receive an email when or CRM processes your call.  We do not charge based on how many people can call in a request.  We can make suggestions for your company to internally have users check with managers or center point of contact, but that is totally up to you.

You can email a support request to help@lowcountrycomputing.com for non-urgent needs.  You're primary contact will receive an email when our CRM processes your email.  This allows us access to screen shots and detailed descriptions of request / problem.  You can also follow up on the initial email from a call or email to update the ticket.

Please keep the email chain clean.  We sometime split request internally into multiple tickets.  We will explain if we need to break apart service request.  What we ask, please do not reply to an old or existing request with a different or new request.  This helps us keep the ticketing clean.

​​You have John's cell phone to call for emergencies.
​John and Lowcountry Computing is not 24x7 support.  During Monday - Friday 8am - 5pm we are often driving or at a customers location. 
The office number is monitored by cell phones and automation assuring someone will see that you called.